I am passionate about the teams I lead and the colleagues I collaborate alongside.
Rather than tell you what that looks like, I’ll let them speak for themselves.
“I had the pleasure of having Cassy as a UX Research Manager on my team for over two years, reporting directly to me. Cassy is an exceptional leader and team builder. During her tenure, she tripled the team's size, establishing a high-performing UX research function that significantly impacted our customers, our baristas, and the business. Her leadership skills created clear structure, processes, and goals for research, all while nurturing and supporting her team and each individual’s career growth.
Cassy excels as a strategic thinker in complex environments, adeptly identifying the right methodologies, resources, and often creative approaches to bring out the best in her team. She impressively elevated the value of UX research across the company through cultivating relationships and collaborating across stakeholder groups.
Her ability to build teams that genuinely enjoy working with her and for her is remarkable. Cassy fosters a culture that advocates for the work and supports the people doing it, always striving to improve everything she touches.”
— Rob Mercer, Director of Product Design @ Starbucks
“Cassy is an exceptional UX Design and Research leader who brings a rare combination of expertise, empathy, and vision to every team she leads. Her approach to leadership is rooted in trust, transparency, and a genuine care for her team's growth.
Cassy is a great collaborator who creates strong, lasting connections. Her strategic thinking goes beyond surface-level solutions, diving deep into understanding both the user experience and the broader organizational context.”
— Patricia Yeh, Design Manager @ Starbucks
”Cassy is the best manager I've ever had - she was my manager for 2 years at Starbucks.
She was incredibly proactive. I always felt like she not only had already thought about whatever we were discussing, but that she had a plan for how to handle it. Cassy constantly worked towards the best outcome for the business, and also our team and individual health. Listening to her talk was like listening to a chess master explain their strategy - her expertise shined through everything she did.
If there is ever an opportunity to work with Cassy again, I'm jumping on it. She's the best asset a team could have.”
— Emily Moser, Sr. User Researcher @ Starbucks
“I had the pleasure of working with Cassy, an exceptional UX leader, for over 2 years at Starbucks. Cassy consistently demonstrates a deep understanding of UX fundamentals, ensuring that every project she and her team undertake is grounded in solid principles and best practices.
Cassy's ability to navigate both organizational and interpersonal complexity is impressive. She effortlessly manages to balance the needs and expectations of various stakeholders, fostering collaboration and driving projects forward with clarity and purpose. Her keen insight into user behavior and her strategic approach to problem-solving make her an invaluable asset to any team.
Working with Cassy is always a delight. Her positive attitude, coupled with her unwavering commitment to excellence, creates an environment where creativity and innovation thrive. I wholeheartedly recommend Cassy for any role that requires a skilled and thoughtful UX leader.”
— Adam Gentz, Group Product Manager @ Starbucks
“Cassy was my immediate supervisor at Bright Health as the UX Director. Within this role Cassy relentlessly provided needed structure to the team and business, through good process, documentation and an honest and clear dialogue. This was something which she didn’t just ask of us, but lateral colleagues / departments and people ‘up the chain’ as well. She went about her duties with a sense of humor and fun. When needed, she went to bat for her team members as an advocate for better compensation and for educational opportunities. In short, I really liked working with Cassy and I very much hope to have the chance to work with her again: she’s a super strong asset to any team or business lucky enough to have her.”
— Clay Hoffman, Product Designer @ Bright Health
“As an engineer at Scoop, working with Cassy was simple, streamlined, and a pleasure. She has clear processes and communication, and is also extremely flexible on implementation. She's willing to work with engineering to come up with a product that not only looks and feels great, but is also easy to build. Her broad knowledge and experience also gave me confidence that I was building the right thing.”
— Greg Lee, Lead Android Engineer @ Scoop
“I’ve had the opportunity to work closely with Cassy on a variety of projects. Hands down, she is the most organized and detail-oriented person I have ever worked with. As a project lead, she consistently and concisely summarizes what’s required of her team, making our jobs a LOT easier. If something falls off the radar of another teammate, you can assure that Cassy will not only catch it, but perfect it. Never satisfied with “good enough,” she always goes the extra mile to make sure her deliverables are outstanding—this not only benefits us internally, but it directly (and positively) impacts the customer.”
— Adam Wood, Content Strategist @ Wells Fargo and Scoop